Privacy Policy

Last updated: June 17, 2026

1. Information We Collect

When you use SocialServicesHub, we collect the following information:

• Account Information: Name, email address, and password when you register.
• Payment Information: Mobile money phone numbers used for wallet top-ups. We do not store your MoMo PIN or payment credentials.
• Transaction Data: Order history, wallet transactions, and service usage records.
• Usage Data: Pages visited, features used, and general platform interaction data.

2. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process payments and wallet transactions
• Send transaction confirmations and service notifications
• Provide customer support via the ticketing system
• Detect and prevent fraud or abuse
• Improve our platform and user experience

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Payment Processors: Fapshi (for MoMo payments) and Cryptomus (for crypto payments) receive only the information necessary to process your transactions.
• Service Providers: Virtual number and SMM service providers receive only the technical data needed to fulfill your orders (no personal information is shared).
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your data:

• All connections are encrypted via SSL/TLS
• Passwords are hashed using bcrypt encryption
• Wallet transactions use database-level locking to prevent race conditions
• Payment webhooks are verified using cryptographic signatures
• Admin access is restricted and authenticated

5. Data Retention

We retain your account and transaction data for as long as your account is active. Transaction records are kept for accounting and dispute resolution purposes. You may request account deletion by contacting our support team.

6. Your Rights

You have the right to:

• Access your personal data through your account dashboard
• Update or correct your account information
• Request deletion of your account and associated data
• Receive a copy of your transaction history

7. Cookies

We use essential cookies to maintain your login session and CSRF protection. We do not use tracking cookies or third-party advertising cookies.

8. Email Communications

We send transactional emails for:

• Wallet top-up confirmations
• Support ticket replies
• Important account notifications

These are service-related emails and cannot be unsubscribed from while your account is active.

9. Children's Privacy

Our services are not intended for users under 18 years of age. We do not knowingly collect information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or platform announcements.

11. Contact Us

For privacy-related questions or data requests, contact us at:
support@socialserviceshub.shop